184 Maple Ave. Rockville Center NY 11570
Monday - Friday
10:00am - 5:00pm EST
FaQs. General Information
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CAN I CHANGE MY ORDER ONCE IT’S PLACED?
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
I FORGOT TO USE MY DISCOUNT CODE
THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Items purchased from HumbleGainz may be returned for store credit within 30 days of purchase. All items must have their original tags attached and be unworn and unwashed.
Please visit https://humblegainz.com/pages/return-policy for further assistance.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.
Unfortunately, we are not able to accept backorders at this time.
*If a product is individually marked as final sale, that voids the standard return policy.
ITEMS NOT PURCHASED FROM OUR WEBSITE
We are not able to accept returns for HumbleGainz products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
I RECEIVED A DEFECTIVE PRODUCT
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect everytime from HumbleGainz
RETURNS/ EXCHANGES ON SALE ITEMS
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact firstname.lastname@example.org if you have additional questions.